Return Policy

At Lilly Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following return policy:

Returns:
* You may return items within 3 days of receiving your order.
* Items must be in their original condition and packaging, unworn, and with all tags attached.
How to Initiate a Return:
1. Contact our customer service team at @lillystore.pk@gmail.com or contact in Instagram to request a return authorization.
2. Pack the item securely and include your order number.
3. Ship the item back to us at the address provided in your return authorization email.

Refunds:
* Once we receive your returned item, we will process your refund within 5-7 business days.
* Refunds will be issued via bank transfer.

Exchanges:
* If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Exceptions:
* Certain items, such as bought in sale or custom designs are not eligible for return.
If you have any questions or need assistance, please reach out to our customer service team. We’re here to help!